The aged care resources contained in the below drop-down menu are available to assist the community and their health professionals with accessing services, current evidence-based information or best practice guidelines to support patients in aged care.
We recommend to start with a discussion with your GP regarding all health issues around yourself or the ones you care for. Before contacting the myAgedcare service – prepare the following information:
ACATs are teams of medical and allied health professionals who assess the physical, psychological, medical, restorative, cultural and social needs of frail older people and help them and their carers to access appropriate levels of support. Assessments are free of charge.
An assessment may show the older person may be able to remain at home with support. However, if this isn’t possible, the team will help the client access residential aged care facilities for either permanent or respite residential care (at both low and high levels).
If a referral to ACAT is not appropriate, the team can also refer older people on to other available services that may be more suitable.
Referral can be made by self, family, carer, GP or health worker.
If you are seeking assistance to access aged care services, contact centre staff will register you with My Aged Care. The My Aged Care contact centre staff member will ask you a series of questions in order to understand your needs.
They will ask you questions about:
The My Aged Care website provides you with information about:
To perform these activities, the contact centre will seek your consent to create a personalised client record. This will hold up to date information on your needs and any services you receive. The client record will reduce the need for you to retell your story to the contact centre, assessors and service providers. This initial contact will set-up the person in the system and myAgedcare staff will add information as the progression of the assessment/application/query continues.
Telephone: 1800 200 422
Hours: Mon-Fri 8am–8pm Sat 10am-2pm
The Dying to Talk – Discussion Starter Tool Kit will assist with planning for your health care in the future. Speak with your family/significant other and your GP to understand and put plans in place for the future. This plan may be adjusted or altered at any time if there is a change in your health.
Planning ahead can be helpful and it is easier to do this planning when you are well. Talking about the type of health care you might prefer will help others to understand your wishes and help them to make decisions for you if they ever need to. Even though you might find this discussion a bit hard now, it will make their decisions less stressful later
The Queensland Statement of Choices focuses on a person’s wishes and choices for their health care into the future.
It is used to guide management of care if a person is unable to communicate their decisions.
The Queensland Government Website provides information on Advanced Care Planning for people to assist them with making their decisions known before they cannot make or communicate any longer. For more information on what the Advanced Care Planning process includes and for assistance with understanding and undertaking the process please visit the Queensland Government Website or contact the Office of Advance Care Planning
My Care, My Choices is a Queensland Government advance care planning initiative. Age, illness or accident may at some time make it hard for you to make decisions about your health care.
The Office of Advance Care Planning is a statewide service, hosted by Metro South Health, that helps to promote the important process of advance care planning. https://metrosouth.health.qld.gov.au/acp
Metro South Health PO Box 72, Corinda Qld 4075
Phone: 1300 007 227
Fax: (07) 3710 2291
An Advance Health Directive (AHD) — sometimes called a living will—is a formal way to give instructions about your future health care. It comes into effect only if your cognitive health deteriorates and you become unable to make your own decisions (i.e. lose capacity to make decisions).
1. Contact Age and Disability Advocacy Australia (ADA Australia)
Free Call 1800 818 338
Aged and Disability Advocacy Australia (ADA Australia) is a not-for-profit, independent, community based advocacy and education service with more than 25 years’ experience in supporting and improving the wellbeing of older people and people with disability.
Headquartered in Brisbane we provide advocacy services to older people and people with disability in metropolitan, regional, rural and remote communities across Queensland. Our services are free, confidential and client focused.
ADA Australia offers a range of services in the following areas:
2. If you are unable to resolve your concern directly with your aged care home or service
You can contact the Aged Care Complaints Commissioner (Complaints Commissioner). The Complaints Commissioner provides a free service for people to raise concerns about the care and services they are receiving through an Australian Government-subsidised aged care service.
The Complaints Commissioner will select one or more approaches to resolve the issues in your complaint. If your aged care home is not providing acceptable care or services, the Complaints Commissioner can direct them to make changes. A direction requires the service provider to demonstrate how they have met or will meet their responsibilities under the Act.
3. Aged Care Home – Non-Compliance
If an aged care home doesn’t give you the care and services you need, the Department of Health (the Department) may investigate the situation and give them a Notice of Non-Compliance. The Notice will let them know there are problems that need to be fixed within a certain time period. Notices of Non-Compliance are most commonly sent out if a home does not comply with:
4. Rights and Responsibilities – Home Care
You have a right to be looked after properly, treated well and given high-quality care and services. To make sure you get the best care, all service providers have responsibilities and must meet certain standards.
5. Making a Complaint on the My Aged Care Website
6. Rights and responsibilities – Residential Care -Registered Aged Care Facilities
No matter which aged care home you live in, your rights and responsibilities are the same. To protect these rights and responsibilities, there is legislation that all Australian Government-subsidised aged care homes must follow, such as the Aged Care Act 1997 (the Act).
‘Residential care’ refers to the care and services you receive when living in an aged care home.
Having a My Health Record means your important health information like allergies, current conditions and treatments, medicine details, pathology reports or diagnostic imaging scan reports can be digitally stored in one place. Healthcare providers like doctors, specialists and hospital staff can see these details online from anywhere at any time when they need to, such as in an accident or emergency.
Help line: 1800 723 471
Caring for someone at the end of their life
If you are caring for someone who is nearing the end of their life, there is help and support available during this difficult time.
As a carer your presence and actions can provide emotional and physical support for the person who is nearing the end of their life. You know their wishes and needs and can help those providing care to make things as comfortable as possible during this stage
Services to help at home
There are a number of aged care services that may help a person nearing the end of their life to stay in the comfort of their own home. These services include:
To learn more, visit their website.