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Start Time & Date: |
08/03/2023, 8:30 am |
End Time & Date: |
08/03/2023, 5:00 pm |
Location: |
Mermaid Waters Hotel by Nightcap Plus, Markeri Street, Mermaid Waters QLD, Australia |
Contact Info: |
Helen Kansky Phone: 07 4151 3884 (select option 3) |
Today, effective communication skills are a critical component of quality and safety in health care.
This Assertiveness and Communication Skills in Challenging Situations Seminar teaches you how to become confident and comfortable with being assertive in personal and professional situations.
In this energising Seminar, you will learn how to approach difficult situations and people confidently, including how to use your body language and voice to become more assertive.
Additionally, you will learn how to communicate in difficult professional and personal situations, your personality type to develop your strengths when communicating in challenging situations, and much more.
The bullying and incivility workplace session is a vital session directed at any Nurse or Midwife who has been bullied in the past or is currently experiencing workplace violence. Workplace violence is often subtle, and the target is not always believed and often not validated, which can lead to anxiety, feelings of incompetence and a desire to leave nursing.
The communication and assertiveness sessions lead on from the workplace bullying and incivility sessions, and they aim to provide Nurses and Midwives with vital information on how to manage bullying or workplace violence. The sessions will address knowledge of the hidden tactics of bullies, which leads to confusion and low morale in the workforce.
The presenters will demonstrate the tactics the bully often uses. It will also explain the difference between incivility and bullying behaviour and how to deflect or manage challenging situations.
Seminar Learning Outcomes:
Cost: $350 | 6 CPD hours awarded
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