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The face-to-face service aims to provide older Australians with greater choice in how they access the aged care services they need.
An ACSO can provide you and/or a chosen representative with in-person support to connect with and navigate the aged care system.
Aged Care Specialist Officers can:
Whether you are needing some extra help at home or considering a move to residential aged care, an ACSO can give you the support you need to get started on your aged care journey.
In addition to the support offered by Aged Care Specialist Officers, Services Australia staff at the Nerang Service Centre can help you:
You can arrange a face-to-face appointment with an Aged Care Specialist Officer by phoning 1800 227 475 or speaking with the Services Australia staff at the Nerang service centre.
You can still access My Aged Care services through the My Aged Care website or the My Aged Care contact centre on 1800 200 422.
T find out more about the My Aged Care face-to-face service here.
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