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High performing general practice clinics maintained a focus on delivering care that is respectful and responsive to the needs and wishes of patients. General practice teams in our study showed they adapted towards the new pandemic-influenced environment to deliver patient-centred care. General practice teams innovated their technological systems, invested in new infrastructure, and demonstrated strong community leadership to maintain patient-centred care.
This two-part series, co-authored by Gold Coast Primary Health Network’s Kellie Trigger and Dr Alyson Ross in the Australian Journal of General Practice, investigates how the COVID-19 pandemic influenced patient-centred care.
Article 1 title: Patient-centred care during the covid pandemic: Protocol for a qualitative collective case study by high-performing general practice teams (Published February 2022)
Article 2 title: How has the COVID-19 pandemic influenced patient-centred care? Analysis of a qualitative collective case study by high performing practice teams (Published May 2022)
Investigators and Authors: Dr Bryce Brickley, Prof. Lauren T. Williams, Prof. Mark Morgan, Dr Alyson Ross, Ms Kellie Trigger, A/Prof. Lauren Ball
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