To access an available service on behalf of an organisation, you must register your organisation in PRODA.

Before you can register an organisation in PRODA, you must make sure that:

• you’ve registered an individual PRODA account
• you’re an Associate or Authorised contact for the organisation on the Australian Business Register (ABR)
• your individual PRODA account name matches your name as recorded on the ABR.

To register an organisation in PRODA, the organisation must have an active Australian Business Number (ABN).Check with the service provider if you need to register an organisation in PRODA to access their service. You can view more information on how to register an organisation in PRODA and link an organisation to HPOS online.

You Can Access a Number of Services Using PRODA

Some of the services you can access include:

• Health Professional Online Services (HPOS)
• Medicare Online
• Pharmaceutical Benefits Scheme Online (PBS Online)
• Disability Medical Assessment Online service
• Aged Care Provider Portal
• Australian Immunisation Register (AIR)
• Practice Incentives Program (PIP)
• Practice Nurse Incentives Program (PNIP)
• DVA Webclaim
• My Health Record National Provider Portal

• Practice managers and administration staff should have a PRODA account and be set up as PRODA delegates.
• Follow these steps to request to be a delegate in PRODA and to see where health care providers approve a delegates to act on their behalf

Guides and services available

• How to use HPOS Features to deal with Medicare online services
• View all services available via HPOS here (AIR, DVA, PBS)

Popular links/ information

• Resources for Close the Gap PBS Co-payment- including patient registration information.  
• Practice Incentives Program – Services Australia (eg: opt out of ePIP Incentive Payment if not going to meet quarterly uploads)
• Medicare Patient Claim Webclaim
• Medicare Bulk Bill Webclaim
• DVA Webclaim

Manage digital certificates via HPOS eg: NASH certificate

• National Authentication Service for Health (NASH) | Australian Digital Health Agency

Access patient information

• Find a patient and check Medicare numbers
• View patient care plan history (GP only)

Manage your details in HPOS

• Administer delegates
• Update or add your banking and personal details
• View details about your provider number and create a new provider location
• Accessing PIP WIP details (can do the quarterly and yearly confirmation statements)

• Using the Australian Immunisation Register- This page provides information to health care professionals about the Australian Immunisation Register, and how they can use it to record vaccinations and generate reports.
• Accessing AIR using PRODA for Individuals
• Accessing AIR using PRODA for Organisations
• Supporting and understanding delegations in HPOS to enable access to the Australian Immunisation Register

View phone numbers for specific PRODA Services (i.e.. My Age Care, Health Identifiers)

Quick Reference

• Australian Immunisation Register P: 1800 653 809 (Monday to Friday 8 am to 5 pm)
• PBS Service – P: 132 290 (7 days a week 24 hours a day)
• Health Professional Online Services (HPOS) P: 132 150 Monday to Friday, 8 am to 5 pm AWST. (Option 6 – electronic claiming or Health Professional Online Services (HPOS).