Building on the My Aged Care website and contact centre, senior Australians will now have access to Aged Care Specialist Officers to provide in-person support to access and register for aged care services.
Introducing Aged Care Specialist Officers
Aged Care Specialist Officers will be available in Services Australia service centres across the country. Initially this will be in 16 locations and will increase to 80 locations by December 2022. Ten Aged Care Specialist Officers will deliver outreach support to senior Australians living in rural and regional areas.
The Officers can help with providing:
Initiatives have also been introduced to better connect government services and make it easier for people to move between My Aged Care and Services Australia.
All Services Australia Aged Care call centre and service centre staff will be able to:
The new service offering is part of the Australian Government’s $17.7 billion aged care reform package to ensure respect, care and dignity for all senior Australians, their families, and carers.
Booking an appointment
Appointments to see an Aged Care Specialist Officer in participating sites can be made by calling Services Australia on 1800 227 475.
A list of sites offering appointments with an Aged Care Specialist Officer is available on the Services Australia website, or you can visit My Aged Care for information about government aged care services.
For further information about the My Aged Care face-to-face service offer please email: MyAgedCare.Capability@health.gov.au
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