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Content last updated 14/06/2024

Making a Complaint or Providing Feedback to GCPHN

We always want to hear from you so we can improve how we do things.

Gold Coast Primary Health Network (GCPHN) is committed to maintaining accreditation of its Quality Management System that contributes to our vision of “Building one world class health system for the Gold Coast.”

GCPHN’s quality objectives are:

  • To achieve and consistently provide products and services that meet consumer and relevant statutory and regulatory requirements to enhance GCPHN’s reputation.
  • To facilitate opportunities to enhance and maximise consumer satisfaction.
  • To address risks and opportunities within our context and strategic objectives.
  • To maintain an effective QMS and demonstrate conformity with AS/NZS ISO 9001:2015.

Achievement of these objectives involves all staff who are individually responsible for the quality of their work, and for their contribution to the organisation’s continuous improvement culture. As part of this commitment, we view all feedback as an important opportunity to improve our services and systems.

Making a Complaint or Providing Feedback

Make a Complaint to GCPHN
https://gcphn.org.au/about/contact-us/complaints-feedback/#make-a-complaint-to-gcphn Copied to clipboard

If you wish to make a complaint about GCPHN please complete the online form below. All complaints will be treated confidentially. We will provide you with a response to your complaint within 14 working days.

You have the option to provide an anonymous complaint. Anonymous complaints will be reviewed and recorded; however thorough investigation and timely responses may not be possible, depending on the level of detail provided in this form.

If your complaint realtes to a health or wellbeing service, you should contact the provider directly to attempt to resolve the matter.

If you are not satisfied with that avenue, you can contact the Office of the Health Ombudsman at www.oho.qld.gov.au or the Australian Health Practitioner Regulation Agency

Feedback to the Department of Health and Aged Care
https://gcphn.org.au/about/contact-us/complaints-feedback/#feedback-to-the-department-of-health-and-aged-care Copied to clipboard

You may choose to directly engage with the Department of Health and Aged Care to seek a review of GCPHN’s management, handling, or decision regarding feedback we have provided to you.

To seek a review by the Department of Health and Aged Care, feedback can be submitted to PHNProgram.Complaints@au.ey.com or at the following address:

PHN Assurance and Risk Section, MDP 810 Primary Health Networks Branch, Primary Care Division, Australian Government, Department of Health and Aged Care, GPO Box 9848, Canberra ACT 2601, Australia 

A copy of the Department’s PHN Program Complaints Policy can be found on the Department website.

Provide Feedback or Report a Website Error
https://gcphn.org.au/about/contact-us/complaints-feedback/#provide-feedback-or-report-a-website-error Copied to clipboard

Your feedback is important to us, and we appreciate your time to provide it to us. All feedback will be treated confidentially. We are committed to providing quality services to members of the public, consumers, and stakeholders. As part of our Quality Management System, a feedback process has been introduced to enable us to better understand:

  • What we are doing well.
  • What could be improved.
  • What else we can do to ensure the Gold Coast Community, consumers and, other stakeholders receive appropriate service, information, and support.

If you wish to provide feedback to the GCPHN, complete the online form below.

If you are reporting an error or issue with this website, please specify the page URL (link) and browser you are using so as we can quickly identify where the error is occurring.

You have the option to provide feedback anonymously. Anonymous feedback will be reviewed and recorded; however thorough investigation and timely responses may not be possible, depending on the level of detail provided in this form.