If you wish to make a complaint about GCPHN please complete the online form below. All complaints will be treated confidentially. We will provide you with a response to your complaint within 14 working days.

You have the option to provide an anonymous complaint. Anonymous complaints will be reviewed and recorded; however thorough investigation and timely responses may not be possible, depending on the level of detail provided in this form.

If your complaint relates to a health or wellbeing service, you should contact the provider directly to attempt to resolve the matter.

If you are not satisfied with that avenue, you can contact the Office of the Health Ombudsman at www.oho.qld.gov.au or the Australian Health Practitioner Regulation Agency

You may choose to directly engage with the Department of Health and Aged Care to seek a review of GCPHN’s management, handling, or decision regarding feedback we have provided to you.

Complaints regarding the PHN program should be lodged in writing via the  PHN.Complaints@health.gov.au inbox, or at the following address:

PHN State Teams and Assurance Section
MDP 810 Primary Health Networks and Partnerships Branch
Primary Care Division
Australian Government, Department of Health and Aged Care
GPO Box 9848, Canberra ACT 2601, Australia

A copy of the Department’s PHN Program Complaint’s Policy can be found on the Department’s website here:  Department Website

Your input matters to us, and we appreciate you taking the time to share it. All feedback is handled confidentially and helps us improve the quality of services we deliver to the public, consumers, and stakeholders.

As part of our Quality Management System, we’ve implemented a formal feedback process to better understand:

• What we’re doing well
• Where we can improve
• How we can better support the Gold Coast community with relevant services, information, and resources

To share your thoughts with us, please complete the online feedback form below.

Reporting Website Issues?

If you’re reporting an error on our website, please include the page URL and the browser you’re using. This will help us quickly locate and resolve the issue.

Providing Feedback Anonymously

You may choose to submit feedback anonymously. While all feedback is reviewed and recorded, anonymous submissions may limit our ability to investigate and respond thoroughly, depending on the information provided.

Sharing a Good News Story

Do you have a good news story about your experiences with GCPHN support or one of our commissioned services that you would like to share? We use these stories in a variety of ways including in our local newsletters, media, annual reports and to share with the Commonwealth Department of Health and Aged Care to highlight the difference we make in our community.

Please provide your contact details on the form below and a few lines about your story and we will be in touch soon.

Feedback Form