To receive important alerts and updates from Gold Coast Primary Health Network, please submit the form below.
To receive important alerts and updates from Gold Coast Primary Health Network, please submit the form below.
Gold Coast Primary Health Network commissions a range of services including local mental health, alcohol and other drugs, suicide prevention and chronic disease services to meet different needs of people in the Gold Coast region. Our commissioned services are available at no cost to patients.
The Head to Health phone service offers mental health service navigation for people unsure where to seek appropriate support (for themselves or someone they care for, e.g. GP/Carer). GPs, psychiatrists, and other professionals can also use the phone service to find patient care options.
Head to Health phone service, delivered locally by Primary and Community Care Services (PCCS), provides a welcoming and accessible central entry point for people (not in crisis) requiring support to the mental health care system, for the services and information they need.
People can access, or be connected to, the most appropriate local mental health and related services at the level of care they are assessed as needing.
Primary and Community Care Services (PCCS)
Head to Health is for everyone. Anyone of any age – including children, young people and older adults, families and carers – can contact Head to Health.
Even if you have never sought help before, Head to Health is here for you.
Yes – there is no cost for using the Head to Health phone service (1800 595 212).
First, a trained mental health clinician will speak to you about your concerns to identify the support you need. They will then work with you to identify your recovery goals and connect you to services to help you meet them.
The Head to Health phone service takes a holistic approach to your mental health, whether you have experienced mental ill-health or if this is the first time you have reached out for support. Your Head to Health phone service clinician is there to help you understand the type of support you need and will draw upon their knowledge of the broad range of services available to identify which one best suits your individual needs.
With your consent, they can also work with your GP to keep them informed about the support services recommended for you.
With your consent, the Head to Health phone service can share all or parts of any advice and referrals with your GP or other health care providers. If you prefer not to have them shared with your current health providers, that is also fine.
However, we encourage you to discuss any additional advice or support you receive from the Head to Health phone service with your GP or other health providers because coordinating your care and reducing duplication is in your best interest.
Head to Health online brings together a range of 500+ resources and online and phone based services from Australia’s trusted mental health service providers. Collaboration between the Department of Health and Aged Care, the community, and the mental health sector. The Head to Health portal brings together over 500+ digital resources to support wellbeing and mental health.
The Head to Health portal offers multiple ways of searching for digital mental health resources for health professionals, mental health providers, individuals seeking information, family, friends, and care givers. It brings together more than 500 digital resources to support wellbeing and mental health including online information, apps, online programs, online forums, and phone services.
Self-management
Head to Health is a collaboration between the Department of Health and Aged Care, the community, and the mental health sector. It only recommends resources and services from trusted mental health service providers.
NewAccess is a low intensity mental health coaching program, designed to provide accessible, quality services for anyone finding it hard to manage life stress.
NewAccess is a mental health coaching program, designed to provide accessible, quality services for anyone finding it hard to manage life stress. People can access six coaching sessions delivered over the phone, via Skype or in person by trained mental health coaches.
The program uses low-intensity psychological therapy and aims to help people break the cycle of negative or unhelpful thoughts.
Developed by Beyond Blue and delivered by Primary and Community Care Services (PCCS), NewAccess provides support from a coach, who will assess the persons needs, then work with them in setting practical, effective strategies to help get back on track.
Low intensity service
Structured psychological therapy
If this service is not the one for you, please call the Head to Health phone line on 1800 595 212 and speak with a mental health professional who will help connect you to a service that meets your mental health needs.
Primary and Community Care Services (PCCS)
Head to Health Assessment and Referral Phone Service
From 1 April 2023, the Psychological Services Program will no longer be taking new referrals.
This change follows an extensive review of mental health services in the Gold Coast region which included extensive research, analysis, and engagement with the Gold Coast service sector, government partners and Lived Experience representatives.
The review found that the mental health services landscape and community needs have changed since the Psychological Services Program began in May 2017, and that a different service model would better meet the needs of the Gold Coast region.
From this review, a new service called Supporting Minds is commencing. For more information about this service, click the link below:
The Psychological Services Program (PSP) offers short term structured psychological therapies delivered by a range of providers contracted by the Gold Coast Primary Health Network. The program supports people who have a health care card and would benefit from receiving short term therapy for moderate mental health needs. This program is not suitable for people that may need longer term and more comprehensive interventions.
The program is available for people who identify with any of the following groups:
* does not require Health Care/Pension Card
What do I need to do if I have a patient currently accessing PSP?
If they are currently using the Psychological Services Program, they will be able to finish their service with their current provider. They will receive the same number of sessions but may need to complete them in a shorter time frame. Patients can talk to their provider about their individual circumstances.
What happens to referrals for the PSP between January and June 2023?
Once the Supporting Minds program is established, mental health professionals at Head to Health will assess referrals and, if appropriate, direct them to the Supporting Minds program.
If not appropriate for Supporting Minds, the mental health clinician will assist the person in finding the right support service and facilitate that referral. The outcome of this will then be communicated back to you as the referrer.
What do I need to do if I have a patient who I would have previously referred to the PSP after June 2023?
If they are needing psychological support, Supporting Minds may be an appropriate service. Alternatively, you can call the Head to Health phone line on 1800 595 212 and speak with a mental health professional who can help navigate the options available.
What do I need to do if I am currently accessing PSP?
If you are currently using the Psychological Services Program, you will be able to finish your service with your current provider. Talk to your provider about your individual circumstances.
What do I need to do if I have accessed PSP in the past or not accessed it before?
If you aren’t actively using PSP right now and are needing psychological support, you can call the Head to Health phone line on 1800 595 212 and speak with a mental health professional who can connect you to the support that is best for you.
Moderate intensity service
There are multiple organisations funded to provide this service – view the full list of providers here
Structured psychological therapy
Clients must meet all the following criteria to be eligible for referral:
Clients not eligible for Psychological Services include:
Clients in the above categories must be referred to more appropriate mental health services; e.g. Better Access, medical assessment, acute mental health services, etc.
If this service is not the one for you, please call the Head to Health phone line on 1800 595 212 and speak with a mental health professional who will help connect you to a service that meets your mental health needs.
Primary and Community Care Services Referral and Triage
The Psychological Services in Residential Aged Care Facilities (RACF) program is a low to moderate intensity service that offers structured psychological therapies that support people with mental health needs living in residential aged care.
The Psychological Services in Residential Aged Care Facilities (RACF) program offers structured psychological therapies that support people with mental health needs living in residential aged care. The service aims to support residents experiencing mild depression or anxiety and those having trouble adjusting to changes or coping with loss. The service can also support people experiencing dual diagnosis of mental health and dementia or neurocognitive disorder (including brain injury/developmental disability) where behaviours are identified as mental health related.
Sessions can be focused on transitions into aged care, engagement and well-being and managing identified mental health conditions.
Low to moderate intensity service
Change Futures
If this service is not the one for you, please call the Head to Health phone line on 1800 595 212 and speak with a mental health professional who will help connect you to a service that meets your mental health needs.
headspace is a low to moderate intensity service that is an accessible ‘one-stop-shop’ for young people aged between 12 and 25 which supports early intervention services for young people with emerging mental health needs.
headspace is an accessible ‘one-stop-shop’ for young people aged between 12 and 25 which supports early intervention services for young people with emerging mental health needs. The service offers assistance in promoting wellbeing: mental health, physical health, work/study support and alcohol and other drug services.
Low to moderate intensity service
Lives Lived Well
Located at:
Level 1, H20 Broadwater
1/2 Nind Street Southport Qld 4215
Monday: 9.00am – 5.00pm
Tuesday: 9.00am – 8.00pm
Wednesday: 9.00am – 8.00pm
Thursday: 9.00am – 8.00pm
Friday: 9.00am – 5.00pm
Saturday / Sunday: Closed
and
1 Brygon Creek Drive
Upper Coomera QLD 4209
Monday: 9:00am – 5:00pm
Tuesday: 9:00am – 5:00pm
Wednesday: 9:00am – 5:00pm
Thursday: 9:00pm – 5:00pm
Friday: 9:00am – 5:00pm
Saturday / Sunday: Closed
If this service is not the one for you, please call the Head to Health phone line on 1800 595 212 and speak with a mental health professional who will help connect you to a service that meets your mental health needs.
07 5509 5900
reception@headspacesouthport.org.au
07 5600 1999
reception@headspaceuc.org.au
This low to high intensity program offers comprehensive support for Aboriginal and/or Torres Strait Islander people, who are struggling with their mental health, alcohol, and other drug misuse or seeking a suicide support service.
The Kalwun Social Health Program offers comprehensive support for Aboriginal and/or Torres Strait Islander people, partners, parents, or carers of who are struggling with their mental health, alcohol and other drug misuse or seeking a suicide support service. The Program works within a social and emotional wellbeing framework and provides clinical and non-clinical case management.
The Program helps to empower people to self-manage and make decisions about their own health at their own pace. Social Health offer a person and family approach to providing care and ability to link with a range of internal and external services.
Low to high intensity service
Kalwun Health Service
Coomera Integrated Health and Wellbeing Hub
7 Jowett Street, Coomera
Phone: 07 5514 7100
Bilinga Clinic
Airport Central B1, 1 Eastern Ave, Bilinga Qld 4224
Phone: 07 5589 6500
Miami Clinic
2020 Gold Coast Hwy, Miami Qld 4220
Phone: 07 5526 1112
If this service is not the one for you, please call the Head to Health phone line on 1800 595 212 and speak with a mental health professional who will help connect you to a service that meets your mental health needs.
Plus Social Clinical Care Coordination program provides comprehensive coordination and support for people who experience the impacts of severe mental health concerns.
The program supports individuals whose mental health significantly impacts their daily living. The program includes structured, recovery and goal-oriented services focused on creating significant improvements in quality of life, health, and wellbeing.
High intensity service
Primary and Community Care Services (PCCS)
If this service is not the one for you, please call the Head to Health phone line on 1800 595 212 and speak with a mental health professional who will help connect you to a service that meets your mental health needs.
PCCS Primary and Community Care Services
For information about the Plus Social Clinical Care Coordination program: Plus Social® – PCCS Global Site
The Lighthouse program provides trauma informed, recovery-orientated clinical care coordination and specialised treatment services for young people aged 12-18 years with severe and/or complex mental health needs.
The Lighthouse program provides trauma informed, recovery-orientated clinical care coordination and specialised treatment services for young people aged 12-18 years with severe and/or complex mental health needs. Lighthouse aims to provide timely access and effective, safe and appropriate care for adolescents who are experiencing the impacts of adverse childhood experiences in their lives.
The service supports young people, and their loved ones, carers or support people to learn skills around the management of symptoms and promote hope in healing so that the young person can fulfill their potential. Priority will be given to those experiencing trauma symptoms which are currently impacting on any areas of their lives.
High intensity service
Lives Lived Well
Level 1, H20 Broadwater 1, 2 Nind St, Southport QLD 4215
If this service is not the one for you, please call the Head to Health phone line on 1800 595 212 and speak with a mental health professional who will help connect you to a service that meets your mental health needs.
headspace Early Psychosis is a multidisciplinary high intensity service of consultant psychiatrists, peer workers and clinicians that support young people at risk of or experiencing a first episode of psychosis.
headspace Early Psychosis is a multidisciplinary service of consultant psychiatrists, peer workers and clinicians that support young people at risk of or experiencing a first episode of psychosis. The Early Psychosis team is equipped to intervene early to improve the lives of young people, and their families, who are impacted by psychosis.
Young people and their families can be seen at the time and place of their choosing including in their home, at school, work, TAFE or Uni, at a local park, café or even the beach.
High intensity service
Lives Lived Well
Office located at:
Level 1, H20 Broadwater
1/2 Nind Street
Southport Qld 4215
If this service is not the one for you, please call the Head to Health phone line on 1800 595 212 and speak with a mental health professional who will help connect you to a service that meets your mental health needs.
Early Psychosis Mobile Assessment and Treatment Team contact details
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