Gold Coast Primary Health Network (GCPHN) is committed to maintaining accreditation of its Quality Management System (QMS) that contributes to the organisation’s vision of “Building one world class health system for the Gold Coast.”
Our Governance and Leadership Policy Quality Statement says that: “Gold Coast Primary Health Network has a culture of quality supported by a quality management system. The ability to maintain a high quality and accountable organisation is essential to meet our vision for a healthier Gold Coast”.
GCPHN is an ISO 9001:2015 quality certified organisation.
This level of quality is achieved through the adoption of a system and processes to assure the competence of GCPHN to existing customers, potential customers and independent auditing authorities. To achieve and maintain the required level of assurance, the Director of Commissioning (Systems) has accountability for the QMS. The Performance Quality and Risk Manager is responsible for ensuring the rules and measures are met.
GCPHN’s quality objectives are:
Achievement of these objectives involves all staff who are individually responsible for the quality of their work and for their contribution to the organisation’s continuous improvement culture. As part of this commitment we view every complaint and feedback provided as an important opportunity to improve our services and systems.
We view every complaint as an important opportunity to improve our services and systems. If you wish to make a complaint about the Gold Coast Primary Health Network please contact our Performance Quality and Risk Manager, via the online form below. All complaints will be treated confidentially. We will provide you with a response to your complaint within 14 working days.
Anonymous complaints can be provided by letter addressed to:
If you have a complaint to make about a health or wellbeing service in the region, please contact the provider directly to attempt to resolve the matter.
If you have a complaint about GCPHN or its programs, you can also contact the Department of Health
Your feedback is important to us and we appreciate your time to provide it to us. All feedback will be treated confidentially. Gold Coast Primary Health Network is committed to providing quality services to members, consumers and stakeholders. As part of our quality system a feedback process has been introduced to enable us to better understand:
If you wish to provide website feedback please use the below form.
If you are reporting an error please ensure to specify the page URL (link) and browser you are using so as we can quickly identify where the error is occurring. Please note that the email field is only mandatory for us to contact you to clarify any questions regarding the error report and/or to provide you with feedback on how the error is being addressed.