Making a Complaint or Providing Feedback to GCPHN

Gold Coast Primary Health Network (GCPHN) is committed to maintaining accreditation of its Quality Management System (QMS) that contributes to the organisation’s vision of “Building one world class health system for the Gold Coast.”

Our Governance and Leadership Policy Quality Statement says that: “Gold Coast Primary Health Network has a culture of quality supported by a quality management system. The ability to maintain a high quality and accountable organisation is essential to meet our vision for a healthier Gold Coast”.

GCPHN is an ISO 9001:2015 quality certified organisation.

This level of quality is achieved through the adoption of a system and processes to assure the competence of GCPHN to existing customers, potential customers, and independent auditing authorities. To achieve and maintain the required level of assurance, the Executive Director, Digital Insights and Performance has accountability for the QMS. The Quality, Safety and Risk Coordinator is responsible for ensuring the rules and measures are met.

GCPHN’s quality objectives are:

• to achieve and consistently provide products and services that meet consumer and relevant statutory and regulatory requirements to enhance GCPHN’s reputation
• to facilitate opportunities to enhance and maximise consumer satisfaction
• Addressing risks and opportunities within our context and strategic objectives
• to maintain an effective QMS and demonstrate conformity with AS/NZS ISO 9001:2015 (‘the Standard’)

Achievement of these objectives involves all staff who are individually responsible for the quality of their work and for their contribution to the organisation’s continuous improvement culture. As part of this commitment, we view every complaint and feedback provided as an important opportunity to improve our services and systems.