Strategic Plan

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Content last updated 14/03/2022

GCPHN Strategic Plan

‘Gold Coast Primary Health Network works closely with public, private and non-government organisations in the primary health care sector and across the acute care sector to improve the health and well-being of the Gold Coast. For the past five years we have been working towards our vision of “building one world class health system for the Gold Coast’. To achieve this goal, we work closely with diverse groups, sharing knowledge and skills, working to improve the efficiency and effectiveness of our primary care system, ensuring it meets local needs. This strategic plan reaffirms our commitment to continually refine our understanding of the needs of our community, by leading the development of the health needs assessment for the Gold Coast, and building our capability as a regional commissioning organisation. Our goal is to continually engage with our community to ensure our focus remains on those people who are at most risk of poor health outcomes, and ensuring our investments are directed to improving health for these people. To achieve this, we must work closely with the services we fund to ensure continuous improvement, and more broadly with all services to ensure the system is well integrated, so that the community’s experience reflects that we are operating as ‘’one world class health system”.

Roger Halliwell – Chair of GCPHN Board

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Our Values

SUSTAINABLE

Efficient, Effective, Viable

EVIDENCE-BASED

Research, Documenting, Transparent

ACCOUNTABLE

Respect, Responsible, Outcomes

INNOVATIVE

Flexible, Pioneering, Evolutionary

COLLABORATIVE

Partnerships, Integrated, Engaged

INFLUENTIAL

Visible, Valued, Courageous

Our Strategic Framework

GOAL	STRATEGIES
IMPROVE COORDINATION OF CARE to ensure people receive the right care at the right place at the right time by the right person.	Collaborate with stakeholders and partners to develop innovative evidence based models of care for identified health needs. Provide leadership and influence through partnerships and alliances to improve the coordination of care. With partners, increase the breadth and depth of information in the Health Needs Assessment to inform joint planning and investment, to better integrate and coordinate commissioned services. Develop and support disaster response capabilities in primary health care.
INCREASE EFFICIENCY AND EFFECTIVENESS of medical services, particularly for those at risk of poor health outcomes.	Develop a comprehensive, high performing primary health care sector that enables the person centred medical home model. Develop a digital health strategy that drives value and quality improvement across primary and secondary care to improve health outcomes for people. Drive better health outcomes and value in healthcare by supporting general practices to use advanced data analytics such as Primary Sense and Primary Health Insights. Provide professional development and quality improvement programs to support digital transformation within general practice teams (and in time the broader primary care sector) including improving data analytics, use of decision support tools, risk stratification, My Health Record, secure electronic messaging, Health pathways and smart referrals. Foster participatory health towards achieving outcomes that matter to our community.
ENGAGING WITH STAKEHOLDERS TO IMPROVE OUR HEALTH SYSTEM. Actively engage and advocate for general practice and other stakeholders to facilitate improvement in our local health systems.	Support the development of the primary care workforce and change management in the sector. Work towards developing and incorporating consumer outcomes and Patient Reported Measures into service contracts. Work with training providers to better deliver education opportunities including using digital formats with an emphasis on priority health needs and quality practice. Be a trusted source of information in the sector through developing, sharing and promoting. Accurately curate information to ensure general practice, the primary care sector and other stakeholders receive concise, practical, and timely information to inform their operations Provide advocacy for general practice and the primary care sector. Provide strategic and policy advice to stakeholders including state and federal government, advocating for a high performing primary care sector.
AN ACCOUNTABLE ORGANISATION. Operate as a high performing, efficient and accountable organisation.	Establishing efficient, accountable and effective governance and commissioning systems. Support and develop flexible, agile teams to align with core purpose and contemporary workplace operations and management best practice. Monitor and measure performance against the quadruple aim of better health outcomes, improved patient experience, improved provider experience and reducing costs of services.