The Medicare Mental Health Phone Service offers a free and confidential service for people (not in crisis) seeking support or onward referral to support mental and emotional wellbeing.

• Anyone can call the Medicare Mental Health phone service on 1800 595 212 for support connecting to local face-to-face and telehealth support. Normal hours of operation are 8:30am-5pm.
• For people requiring Acute and Crisis Mental Health Support, call 1300 MH CALL (1300 642 255) for mental health advice and assessment. Gold Coast Health provides these public mental health services depending on individual needs. Services range from inpatient treatments, support in the community and specialty services.
• For more information click here.

After Hours Safe Space:

Adults (18+) who require a brief intervention for mental health concerns (not in crisis), alternative to ED. Open Mon-Fri 6pm-9pm, Sat and Sun 12pm-8pm.  Walk-in, no appointment required.  PH: 07 3186 4000.

• Southport – Level 3, Southport Health Precinct, 16-30 High Street, Southport
• Mermaid Beach – 2580 Gold Coast Highway, Mermaid Beach

eHeadspace

Support for young people.

Online chat one on one with trained clinician (with registration).

Email counselling (with registration response within 2 days)

Website or phone 1800 650 890 (9:00 am – 1:00 am)

The Alcohol and Drug Information Service (ADIS) is available 24 hours a day 7 days a week to provide confidential counselling, information and referrals for people in Queensland with alcohol and other drug concerns, their loved ones and health professionals.  

Connect via the Medicare Mental Health Phone Service on 1800 595 212 or free call: 1800 177 833.

To find a general practice, pharmacy or other primary care health provider near you, please refer to healthdirect service finder www.healthdirect.gov.au or phone 1800 022 222 for the most up to date availability and appointments in your area.

Open from 8am until 10pm daily for urgent medical care, when it is not an emergency and you can’t access your usual GP.  Bulkbilled.  No appointment required.

• Southport Urgent Care Clinic – Southport Medical & Dental Centre, 178 Nerang Street, Southport. Phone: 5680 0040
• Oxenford Urgent Care Clinic – Our Medical Gold Coast, Level 1, 2 Leo Graham Way, Oxenford. Phone: 5573 1122 

• Australian Red Cross – Resources to Help You
• Beyond Blue – Natural Disasters and Your Mental Health
• Children’s Health Queensland – Natural Disaster Recovery Resources
• Headspace – How to Cope with the Stress of Natural Disasters
• Lifeline – Recovering After a Natural Disaster

Residents affected by Tropical Cyclone Alfred may be eligible for financial support.

• Emergency Hardship Assistance Grants – Immediate relief for essential items.
• Essential Household Contents Grants – Help replacing uninsured essentials.
• Structural Assistance Grants – Support for uninsured home damage.
• Essential Services Safety and Reconnection Grants – Financial aid for restoring essential services like electricity and water.

Check your eligibility and apply for these grants by visiting your nearest Community Recovery Hub or calling the Community Recovery Hotline at 1800 173 349 (available 24/7).

Federal Government assistance is available through Centrelink:

• Disaster Recovery Payment – A one-off lump sum for those significantly affected.
• Disaster Recovery Allowance – Short-term income support if you’ve lost income due to the disaster.
• Crisis Payments – Available for those in extreme financial hardship.

Claims can be made online here.

Check eligibility and apply via myGov or by calling Centrelink’s Disaster Assistance Line on 180 22 66.

If you need help with your claim you can call the Emergency information line 180 22 66 .  If you need an interpreter, please advise the team member who will organise one for you.

If you want to speak to someone in your language, call the Multilingual Phone Service 131 202.

If you’re an Aboriginal or Torres Strait Islander Australian, you can also call and speak to the Indigenous call centre  on 1800 136 380.

You can have someone deal with your claim on your behalf. This is called a correspondence nominee. They can call the Emergency information line to submit a claim for you. They cannot submit an online claim on your behalf.

Financial relief is available from major banks with emergency grants, loan deferrals, and other disaster assistance.  Find out more information here.

Local Community Recovery Hubs across the Gold Coast offer in-person support, including financial assistance, mental health services, and guidance from recovery workers. Brochures with key contacts are also available.

Gold Coast Community Recovery Hub Locations:

• Southport Community Centre – 6 Lawson St, Southport QLD 4215
• Robina Community Centre – 196 Robina Town Centre Dr, Robina QLD 4226
• Upper Coomera Community Centre – 90 Reserve Rd, Upper Coomera QLD 4209
• Coolangatta Community Hall – 2 Gerrard St, Coolangatta QLD 4225

Find your nearest hub by calling 1800 173 349 or visiting the Queensland Government’s Disaster Recovery website

Local councils, charities, and organisations are also offering recovery aid, including:

• Gold Coast City Council – Local recovery coordination and clean-up efforts.
• Red Cross Australia – Emergency shelter and support services.
• Salvation Army – Financial assistance, food relief, and emotional support.
• St Vincent de Paul Society – Housing and essential goods assistance.

For the latest updates on recovery efforts and additional local services, please check the Gold Coast City Council website or contact your local community centre.

• Virtual Emergency Care Service:  Phone: 13 43 25 or click here.
• 13 HEALTH: Phone: 13 43 25 84 or click here.
• Seniors Enquiry Line: linking seniors with community information – Phone:  1300 135 500 or click here.

Gold Coast community services can be contacted directly via this directory.