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If your practice is planning to participate in the General Practice in Aged Care Incentive, you may be considering the practicalities of how to sign up your patients living in an aged care home for MyMedicare.
There are several approaches to how your practice can do this and we’ve provided a few options for you to consider and adapt to suit your practice setting below. Of course, you’ll need to make sure your practice is signed up to MyMedicare beforehand. Services Australia has some handy resources about how to sign up your practice.
This option allows your practice to start patient registration for MyMedicare through HPOS, which then can be finalised by a patient (or an appropriate carer or family member) through their Medicare Online Account or Express Plus Medicare Mobile app.
This option will only work for your patients who have a Medicare Online Account setup to receive digital notifications. If they don’t have an online account, you will receive an error message in HPOS. If this occurs you may wish to contact them to encourage them to setup an online account, or use the approach outlined in option 2 or 3.
This option allows your practice to partially complete a MyMedicare registration form with patient details from your practice software for patients, carers or guardians to sign to consent to MyMedicare registration with your practice.
Most general practice software has a function that will pre-complete a MyMedicare registration template for individual patients. You can use this functionality to complete a form for each residential aged care patient, print and have patients or their guardian sign them. You may wish to mail the forms directly to the patient, guardian or residential aged care home to complete, or take them with you on your next residential aged care visit.
Alternatively, if you need to pre-complete a large number of patient registrations, you may consider the below mail merge process to save you time. Here are some suggested instructions which contain a mail merge MyMedicare registration form and example cover letter for residential aged care homes you can modify to suit your practice.
Patients can register themselves, or their family or carer can also support them in completing a MyMedicare registration form or registering online through Medicare Online Account or the Express Plus Medicare Mobile app.
Once your patients are registered, you can add them to the General Practice in Aged Care Incentive patient incentive indicator (see page 27 of Managing patient registrations).
To inform patients and their carers about MyMedicare the resources below can help explain the benefits and what it means for them.
As always, we welcome you to contact us for information and support.
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