Gold Coast HealthPathways is a web-based platform, used at the time of consultation, to help clinicians with local information so they can make health decisions together with patients, at the point of care.

Gold Coast Community HealthPathways – Gold Coast Primary Health Network

RACGP has a free GP support program for its members who are registered medical practitioners in Australia.  Support is offered via telephone counselling or through wellbeing resources and self-help tools.   Learn more. 

Gold Coasters affected by Tropical Cyclone Alfred may be eligible for financial support.

• Emergency Hardship Assistance Grants – Immediate relief for essential items.
• Essential Household Contents Grants – Help replacing uninsured essentials.
• Structural Assistance Grants – Support for uninsured home damage.
• Essential Services Safety and Reconnection Grants – Financial aid for restoring essential services like electricity and water.

Check your eligibility and apply for these grants by visiting your nearest Community Recovery Hub or calling the Community Recovery Hotline at 1800 173 349 (available 24/7).

Federal Government assistance is available through Centrelink:

• Disaster Recovery Payment – A one-off lump sum for those significantly affected.
• Disaster Recovery Allowance – Short-term income support if you’ve lost income due to the disaster.
• Crisis Payments – Available for those in extreme financial hardship.

Claims can be made online here.  Check eligibility and apply via myGov or by calling Centrelink’s Disaster Assistance Line at 180 22 66.

Some of the major banks are offering emergency grants, loan deferrals, and other disaster assistance.  Find out more information here.

The Medicare Mental Health Phone Service offers a free and confidential service for people (not in crisis) seeking support or onward referral to support mental and emotional wellbeing.

• Anyone can call the Medicare Mental Health phone service on 1800 595 212 for support connecting to local face-to-face and telehealth support. Normal hours of operation are 8:30am-5pm.
• For people requiring Acute and Crisis Mental Health Support, call 1300 MH CALL (1300 642 255) for mental health advice and assessment. Gold Coast Health provides these public mental health services depending on individual needs. Services range from inpatient treatments, support in the community and specialty services.
• For more information click here.

After Hours Safe Space:

Adults (18+) who require a brief intervention for mental health concerns (not in crisis), alternative to ED. Open Mon-Fri 6pm-9pm, Sat and Sun 12pm-8pm.  Walk-in, no appointment required.  PH: 07 3186 4000.

• Southport – Level 3, Southport Health Precinct, 16-30 High Street, Southport
• Mermaid Beach – 2580 Gold Coast Highway, Mermaid Beach

eHeadspace

Support for young people.

• Online chat one on one with trained clinician (with registration).
• Email counselling (with registration response within 2 days)

Website or phone 1800 650 890 (9:00 am – 1:00 am)

Phone: 1800 16 17 18 to discuss

• Medication Advice
• Diagnostic Clarification
• Risk & Safety
• Management Planning
• General Professional Counsel

The Alcohol and Drug Information Service (ADIS) is available 24 hours a day 7 days a week to provide confidential counselling, information and referrals for people in Queensland with alcohol and other drug concerns, their loved ones and health professionals.  

Connect via the Medicare Mental Health Phone Service on 1800 595 212 or free call 1800 177 833.

When there is a disaster, support is available if you are experiencing emotional stress or personal financial hardship.  Please download this directory of local emergency relief provider or counselling services.

• Gold Coast City Council – Local recovery coordination and clean-up efforts.
• Red Cross Australia – Emergency shelter and support services.
• Salvation Army – Financial assistance, food relief, and emotional support.
• St Vincent de Paul Society – Housing and essential goods assistance.

• Lifeline – Recovering After a natural disaster
• Department of Health and Aged Care – Head to Health
• Australian Psychological Society Psychological First Aid – A guide to supporting people affected by disaster
• Phoenix Australia – Bushfire Recovery Project 
• Beyond Blue – Bushfire Support
• Australian Red Cross – Recovery Basics: Looking after yourself during and after disasters
• Australian Red Cross – Wellbeing Toolkit