The Head to Health phone service offers mental health service navigation for people unsure where to seek appropriate support (for themselves or someone they care for, e.g. GP/Carer). GPs, psychiatrists, and other professionals can also use the phone service to find patient care options.
Head to Health phone service, delivered locally by Primary and Community Care Services (PCCS), provides a welcoming and accessible central entry point for people (not in crisis) requiring support to the mental health care system, for the services and information they need.
People can access, or be connected to, the most appropriate local mental health and related services at the level of care they are assessed as needing.
Primary and Community Care Services (PCCS)
Head to Health is for everyone. Anyone of any age – including children, young people and older adults, families and carers – can contact Head to Health.
Even if you have never sought help before, Head to Health is here for you.
Yes – there is no cost for using the Head to Health phone service (1800 595 212).
First, a trained mental health clinician will speak to you about your concerns to identify the support you need. They will then work with you to identify your recovery goals and connect you to services to help you meet them.
The Head to Health phone service takes a holistic approach to your mental health, whether you have experienced mental ill-health or if this is the first time you have reached out for support. Your Head to Health phone service clinician is there to help you understand the type of support you need and will draw upon their knowledge of the broad range of services available to identify which one best suits your individual needs.
With your consent, they can also work with your GP to keep them informed about the support services recommended for you.
With your consent, the Head to Health phone service can share all or parts of any advice and referrals with your GP or other health care providers. If you prefer not to have them shared with your current health providers, that is also fine.
However, we encourage you to discuss any additional advice or support you receive from the Head to Health phone service with your GP or other health providers because coordinating your care and reducing duplication is in your best interest.
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