The Medicare Mental Health phone service (formerly Head to Health) offers a free, confidential, and friendly mental health assessment and referral service for consumers, their families, carers, GPs, and health professionals. Anyone who is unsure where to seek appropriate support (for themselves or someone they care for) can call Medicare Mental Health between Monday to Friday 8:30am – 5pm (excluding public holidays) for guidance and support.
Medicare Mental Health (formerly Head to Health) phone service is a welcoming and accessible central entry point for people (not in crisis) requiring support to the mental health care system, for the services and information they need.
GPs and healthcare professionals can use this service for advice on service availability and as well as for patient referrals.
Medicare Mental Health is a collaboration between the Department of Health and Aged Care, the community, and the mental health sector. It only recommends resources and services from trusted mental health service providers.
Medicare Mental Health Phone Service Referral
Referral Forms are available here: Provider Resources – PCCS Global Site
GP/Psychiatrist direct line: 07 3186 4000
Medicare Mental Health Phone Service: 1800 595 212
Medicare Mental Health is for everyone. Anyone of any age – including children, young people and older adults, families and carers – can contact Medicare Mental Health.
Even if you have never sought help before, Medicare Mental Health is here for you.
Yes – there is no cost for using the Medicare Mental Health phone service (1800 595 212).
First, a trained mental health clinician will speak to you about your concerns to identify the support you need. They will then work with you to identify your recovery goals and connect you to services to help you meet them.
The Medicare Mental Health phone service takes a holistic approach to your mental health, whether you have experienced mental ill-health or if this is the first time you have reached out for support. Your Medicare Mental Health phone service clinician is there to help you understand the type of support you need and will draw upon their knowledge of the broad range of services available to identify which one best suits your individual needs.
With your consent, they can also work with your GP to keep them informed about the support services recommended for you.
With your consent, the Medicare Mental Health phone service can share all or parts of any advice and referrals with your GP or other health care providers. If you prefer not to have them shared with your current health providers, that is also fine.
However, we encourage you to discuss any additional advice or support you receive from the Medicare Mental Health phone service with your GP or other health providers because coordinating your care and reducing duplication is in your best interest.
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