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16 August 2023
The Gold Coast Public Health Unit (GCPHU) is transitioning to electronic communication with General Practices. Kiteworks will replace the current fax communication process. Kiteworks is a secure information transfer system, approved by Queensland Health, that allows confidential exchange of information amongst health care providers.
What will that mean for General Practices?
Currently, GCPHU sends faxes to practices requesting information on patients who have been identified as having a suspected or confirmed notifiable condition under Queensland’s Public Health Act (2005). This fax includes confidential information including name, date of birth, address and condition.
Once Kiteworks is implemented, a secured email will be sent to the generic practice email account. Instructions on how to open the secured document will also be sent in a separate email. Practices can then provide a response to GCPHU using Kiteworks.
What if I am not already signed up to Kiteworks?
If you are not already signed up to Kiteworks, you will receive an invitation to sign up from the GCPHU. This is free of charge – all you need to do is set up a login for the Kiteworks platform when you receive the first secure email we send to your practice. The login should be shared with all staff using a generic account.
If you have any questions about Kiteworks please contact the Communicable Disease Control team on 5667 3200.
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