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Keeping you up-to-date about the latest MyMedicare for General Practices:
If your practice has queries or requires support GCPHN encourages you to reach out to your dedicated practice support officer directly or by email on practicesupport@gcphn.com.au
A new version of the MyMedicare patient registration form has been released to clarify eligibility for Residential Aged Care Home (RACH) residents.
RACH residents are eligible for MyMedicare if they have a Medicare or DVA card and received two in person appointments with their regular practice in the preceding 24 months, or one appointment in rural and remote areas. These in person appointments can be provided at the practice’s clinic, the patient’s home, or at a residential aged care home.
When practices register for MyMedicare they have an option to set a preference on how registrations initiated by patients through the Medicare Online App (MOA) are accepted.
Practices that have elected to manually accept each registration need to regularly check their MyMedicare system at the practice, review these pending registrations and accept or decline each registration. Services Australia has reported there are a significant number of pending registrations which have not been accepted by practices. If a pending registration is dormant awaiting acceptance from the practice for more than 30 days, it will expire, and the patient will need to re-register in MyMedicare.
More information on preference settings in MyMedicare can be found on page 27 of the MYMEDM02-Managing patient registrations (servicesaustralia.gov.au) module.
To complete patient registration in the MyMedicare system, practices are required to enter the patient information collected on the form into Health Professional Online Services (HPOS). The practice must keep a copy of the signed form with the patient’s clinical records.
For more information on the registration process practices can refer to information on Services Australia Health Professional Education website or contact Services Australia on 132 150 (select option 2) and a Medicare Engagement Officer (MEO) will assist them.
Recently published MyMedicare patient resources are available on the MyMedicare website and include translated patient information in Arabic, Simplified Chinese, Traditional Chinese, Greek, Italian, Korean and Vietnamese, and patient animation videos.
Tailored resources for First Nations people are currently in development.
Practice Management Software (PMS) integration is a priority for the commonwealth department who are working with Services Australia and the software industry to integrate MyMedicare into PMS to make it easier for practices and providers to manage patient registrations, receive notifications, and use the reporting capabilities in MyMedicare to support their patients. The availability of initial functionality is currently planned from June 2024.
The new General Practice in Aged Care Incentive (GPACI), announced in the 2023-24 Budget, the Government is expected to commence on 1 August 2024 and aims to support every aged care resident to receive quality primary care services from a regular General Practitioner and practice, improving continuity of care and reducing avoidable hospitalisations. Access to the incentive will only be available through MyMedicare registration and requires both the general practice and Residential Aged Care Home (RACH) resident to be registered.
The MyMedicare Terms and Conditions are now available via the MyMedicare website and have been integrated into the Medicare Online App (MOA).
| MyMedicare, Australia’s new voluntary patient registration model strengthens the relationship between patients, their general practice, general practitioner, and primary care teams.
The Australian Medical Association (AMA) points out the value of registering a patient with a GP, establishing a formal relationship, and a basis for shared goals and outcomes[1]. The Royal Australian College of General Practitioners (RACGP) supports voluntary patient registration as it boosts continuity of care, which is highly valued by GPs[2]. A report from the Primary Health Reform Steering Group’s recommendations proposed patient registration to create a single primary health care destination to ‘formalise and strengthen the relationship of individuals, families and carers with their chosen primary health care provider and practice and create an ongoing partnership and ‘home base’ for safe and comprehensive individual and family health care over time’ [3].
[1] https://www.ama.com.au/qld/news/vpe-facts [2] RACGP – Federal Budget 2023–24: The detailed breakdown for GPs [3] Primary Health Reform Steering Group Recommendations September 2021.pdf |
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