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PRODA error message when linking providers for GPACI

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Content last updated 16/10/2024

PRODA error message when linking providers for GPACI

Many General Practices have been experiencing an error message that is causing issues in PRODA when attempting to link the provider to a General Practice in Aged Care Incentive (GPACI) patient in Health Professional Online Services (HPOS). See an example.

The Department of Health and Aged Care (DoHAC) has received confirmation from Services Australia that this is a new error. It has come to their attention through the help desk as well as through Primary Health Networks and they are working with the systems team on a fix. The fix is expected to go live in December.

In the interim, the explanation and solution is:

  • The 0831 warning displays when a provider is not eligible for the full period that the incentive indicator is assigned to the patient. Please note, this is not an error and does not restrict the ability for a practice to add an incentive indicator or assign a responsible provider.
  • As this is only a warning message, the user can continue by selecting ‘confirm’ again after the message appears to proceed with linking/adding the responsible provider.
    Operators may also have to select ‘save’ twice.
  • Services Australia will be releasing updated wording for the 0831 warning message this week to help alleviate confusion.

Any further advice from Services Australia will be circulated once received.

For further support please contact your GCPHN Practice Engagement Officer, call (07) 5612 5408 or send an email.