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Content last updated 16/02/2021

Leadership communication strategies
Dealing with the upside of staff’s dark side
Using Mindless techniques for rapid decision making
Awareness of stress triggers for yourself and your staff
Management techniques to deal with personal and staff self-care plan
Case studies reflective of common Practice Manager challenges to demonstrate skills throughout each of the topics such as:
- Leading teams through change
- Dealing with change fatigue
- Dealing with change resistance
- Dealing with challenging behaviours

Presenter

Kim Poyner – MediCoach

Target audience

Receptionists

Welcome to the Gold Coast Primary Health Network