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The Healthcare Identifiers Service (HI Service) is a national digital health system that uniquely identifies healthcare providers, organisations, and patients. It plays a crucial role in all digital health products, including My Health Record.
When a healthcare organisation registers to use the HI Service, they will identify staff for two key roles – the Responsible Officer (RO) and the Organisation Maintenance Officer (OMO).
The RO is the person within the healthcare organisation who has the authority to act on behalf of the healthcare organisation and is responsible for ensuring the organisation and its employees’ compliance with legislation. For large organisations, the RO may be the chief executive officer or chief operations officer. For small organisations, such as a General Practice, the RO may be the business owner.
The OMO acts on behalf of the organisation in its day-to day administrative dealings with the HI Service and the My Health Record system. An organisation can have more than one OMO if they wish. This role may be assigned to the practice manager or other members of staff familiar with the practice’s clinical and administrative systems. The OMO is responsible for keeping information about the organisation in the HI Service system up to date and making sure information about authorised employees is maintained.
If the person nominated as the RO or OMO leaves your organisation, personnel details in the HI Service need to be updated through Health Professional Online Services (HPOS). Visit the Services Australia webpage for instructions.
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