What you can Expect

Whether you are working with GCPHN as a provider, consumer, or a funder, we are pleased to outline the high levels of service you can expect.

Providers

The PHN will:

• work with you openly and honestly in a spirit of partnership
• engage with you as early as possible about the commissioning of new services
• develop an understanding of providers and the contributions they can make to delivering the desired outcomes
• share population health and performance data with you
• consider investing in capacity building and sector development
• develop close relationships with you, to the greatest extent possible
• engage with you or your peak body, to design outcome-focused solutions
• ensure procurement and contracting processes are transparent and fair
• seek your feedback and input when evaluating

Health consumers

The PHN will:

• engage with you or your representatives, to the extent possible throughout all stages of the commissioning process, to understand your needs and the needs of your community, including the cultural appropriateness of service solutions
• put better health outcomes for you and your community at the centre of its planning
• share population health and performance data with you
• consider investing in capacity of consumers
• engage with you or your representatives, to design outcome-focused solutions
• seek your feedback and input when evaluating

Funders

The PHN will:

• allocate resources to areas and populations of highest need
• direct funds to health and community care interventions
• ensure value for money
• provide you with open and transparent reports
• establish and maintain productive relationships with service providers, consumers, carers, community organisations and other stakeholders
• implement a contestable approach to procurement of interventions
• ensure cultural appropriateness of services, ensuring providers work with people of different cultural backgrounds in a way that is understanding and respectful of their cultural differences and needs
• increase the capacity of the health and community care system, including providers and consumers
• adopt a whole of system approach across multiple jurisdictions and levels of