Practice Management

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Content last updated 23/06/2026

At Gold Coast Primary Health Network, we understand that practice managers are a key part of managing an effective, efficient and successful general practice.

Our team can support you in finding resources related to:

Accreditation and access to data management
Practice management – MBS item numbers, the Practice Incentive Program (PIP), Health Professionals Online Services (HPOS), Aboriginal Health, document management systems
Workforce – recruitment and retention strategies
Digital Health (eHealth) and data quality
- Access to practice manager forum/network email and other GCPHN news

Human Resources

https://gcphn.org.au/practice-support/support-for-general-practice/practice-management/#human-resources Copied to clipboard

The Australian Medical Association (AMA) provides many resources including a list of service and fees and a practice support toolkit. To access this information, you must be a GP and a member of the AMA. You can become a member here.
The Royal Australian College of General Practitioners (RACGP) has many useful business and practice resources, including the General Practice Management Toolkit employment guides, billing guides and practice guides.
Information regarding pay, leave, employee entitlements, ending employment and awards and agreements is available on the Australian Government Fair Work
DoctorConnect provides information to international medical graduates and their employers.
Workforce Incentive Program

Privacy

https://gcphn.org.au/practice-support/support-for-general-practice/practice-management/#privacy Copied to clipboard

RACGP has several resources available to help ensure the privacy of patient health information.
- Privacy and managing health information in general practice
The Office of the Australian Information Commissioner (OAIC) website includes all you need to know regarding Australian Privacy Principles, including resources regarding the Notifiable Data Breaches Scheme.

Other Information and Resources

https://gcphn.org.au/practice-support/support-for-general-practice/practice-management/#other-information-and-resources Copied to clipboard

The Australian Association of Practice Management (AAPM) is the peak body representing practice managers. It promotes professional development, leadership and education. It has many resources to assist practice managers including Accreditation, Digital Health, Government Information, Products, Workforce and an Online Learning Centre.

The Services Australia Health Professional Education Resources (HPE) Learning Platform offers free online learning modules to help practice managers and staff understand Services Australia programs and services, including MyMedicare, PRODA, HPOS, the Australian Immunisation Register (AIR), Medicare claiming, and Practice Incentive Programs (PIPs). A valuable resource for staying informed and supporting efficient practice operations.