The Head to Health phone service is a mental health assessment and referral service available on the Gold Coast. Consumers, carers and health professionals can call the phone service on 1800 595 212 from Monday – Friday, 8.30am – 5pm, and speak with a mental health clinician about available services.
For consumers calling the phone service, if they would like support in finding the right service to meet their needs, the Head to Health clinician may complete an initial assessment using the Initial Assessment and Referral Decision Support Tool (IAR-DST) to gather the information required to determine the most appropriate referral pathway for that consumer. They will then do a warm handover and support the consumer in accessing the service.
For health professionals, you can call the phone service to speak to mental health clinicians with knowledge of local services to discuss referral pathways and options.
The Head to Health phone service is a service navigation and referral service only. The service does not provide case management to clients.