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Mental health interventions provided in the community including individual and group-based support and peer work, family and carer support, and drop-in services.
Community Pathway Connector is a program focused on connecting culturally and linguistically diverse people to community and appropriate support, services and activities.
A soft entry point in a community setting, Community Pathway Connector provides a safe connection point to link people to, and navigate, community services whilst advocating for the needs of people living on the Gold Coast from a culturally and linguistically diverse background.
Low to moderate intensity service
Multicultural Communities Council Gold Coast
Any source, including GP or self-referrals. GPs can refer by calling or emailing:
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
The Community Pathway Connector is a service which provides a culturally safe connection point and referral service for people who identify as an Aboriginal or Torres Strait Islander person (or their family members/spouse/carer).
A culturally safe connection point and referral service, to assist Aboriginal and Torres Strait Islander people through tailored information and one-on-one support to navigate the services system.
Low to moderate intensity service
Krurungal Aboriginal and Torres Strait Islander Corporation
Any source, including GP or self-referrals. GPs can refer by calling or emailing:
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
Adults (18+) who require a brief intervention to support de-escalation of their mental health concern and are safe and suitable to attend a community-based support service. This service can be used as a safe alternative to hospital presentations when not in crisis.
After Hours Safe Space provides much needed support for adults experiencing distress after hours. A time when their usual supports and clinicians may not be available and when they would usually look to the emergency department for support. This service is provided in a friendly place, with easy access to help in an informal, café style environment. Lived experience workers and clinicians are available so people can feel supported and safe while they manage their mental health during such challenging times and build on their wellbeing skills.
Service change
The Mermaid Beach After Hours Safe Space (2580 Gold Coast Highway) will close after 30 June 2026 as part of a transition to a single-site model in Southport.
Ongoing service provision
From 1 July 2026, After Hours Safe Space services will continue from a single location in Southport, with no change to the existing service model, operating hours or core service offering. This decision reflects service utilisation patterns and supports the ongoing sustainability of the service, ensuring people can continue to access after-hours mental health support on the Gold Coast.
Southport location: Level 3, Southport Health Precinct, 16-30 High Street, Southport
Operating hours: Monday-Friday 6pm-9pm, Saturday and Sunday 12pm-8pm
Low to moderate intensity service
PCCS After Hours Safe Space Hubs
Service change: Mermaid Beach
2580 Gold Coast Highway, Mermaid Beach Qld 4218
The Mermaid Beach location will close after 30 June 2026 as part of a transition to a single-site model in Southport.
Southport
Level 3, Southport Health Precinct, 16-30 High Street, Southport Qld 4215
From 1 July 2026, After Hours Safe Space services will continue from a single location in Southport, with no change to the existing service model, operating hours or core service offering.
People 18 years and older who require a brief intervention to support de-escalation of their mental health concern and are safe and suitable to attend a community-based support service.
This is a walk-in service. No referral or appointment needed.
From 1 July 2026, all referrals and client presentations should be directed to the Southport After Hours Safe Space.
GPs can contact the After Hours Safe Space provider by calling:
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
The following options may be shared with clients where appropriate:
During the day
Crisis and support helplines (24 hours, 7 days a week)
Mental Health Crisis Support and assessment with the Acute Care Team
Moderate intensity (non-clinical) individual and group based psychosocial support to assist individuals achieve their recovery goals by building personal capacity and stability in one or more of the following skill areas: health and wellbeing; independence; confidence and resilience; daily living; social; relationship; finance; and vocational.
Through individual and group support, Psychosocial Support provides non-clinical activities such as life skills development, employment, and education goals, and learning how to maintain health and wellbeing.
Psychosocial support services focus on building capacity and stability in the following areas:
Moderate intensity service
Any source, including GP or self-referrals. GPs can refer by calling or emailing:
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
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