The Primary and Community Care Services (PCCS) Referrals and Triage service provides a central point for receiving and assessing GP and psychiatrist referrals for people who are not in crisis and require mental health, drug and alcohol and suicide prevention support.

The multi-disciplinary team coordinates intake for the Gold Coast Primary Health Network’s mental health care services. In a stepped care approach, a person presenting to the mental health system is matched to the intervention level that most suits their current need

Low to high intensity service

Primary and Community Care Services (PCCS)

• Intake
• Assessment

• Phone and online service only
• Phone line operates 9am to 5pm weekdays

• GP referral
• Psychiatrist
• Mental Health Stepped Care Referral Form

• 07 3186 4000
• GCTX@pccs.org.au

• Primary and Community Care Services – referrals and triage

The Psychological Services Program (PSP) offers short term structured psychological therapies delivered by a range of providers contracted by the Gold Coast Primary Health Network. The program supports people who have a health care card and would benefit from receiving short term therapy for moderate mental health needs. This program is not suitable for people that may need longer term and more comprehensive interventions.

The program is available for people who identify with any of the following groups:

• Aboriginal and Torres Strait Islanders
• Culturally and Linguistically Diverse
• LGBTIQAP
• Perinatal – have had a baby in the last 12 months
• Children up to 12 years old
• *Children in out of home care (up to 12 years old​) + ​
• *Experiencing or at risk of homelessness
• *or for people who have attempted, or are at risk of suicide or self-harm​

* does not require Health Care/Pension Card

Moderate intensity service

There are multiple organisations funded to provide this service – view the full list of providers here

Structured psychological therapy

• Individual sessions with a psychologist
• 6 sessions per calendar year
• Up to 24 sessions per calendar year for suicide prevention
• Location is based on provider

Clients must meet all the following criteria to be eligible for referral:

• Centrelink Health Care Card or Pension Card (excluded: suicide prevention referrals, homeless referrals and children living in out of home care)
• Meet one of the target groups
• Live in the Gold Coast region

Clients not eligible for Psychological Services include:

• Client with acute mental health needs, or who is under the care of Public Mental Health (i.e. Acute Care or Continuing Care Team, Child Youth Mental Health Service)
• Client living in a government funded aged care facility
• Client whose primary reason for referral is dementia, delirium, tobacco use disorder and/or mental disability
• Children under 12 whose primary reason for referral is for assessment/treatment of a neurodevelopmental disorder including attention-deficit / hyperactivity disorder, Autism spectrum disorder, intellectual disabilities or learning disabilities.
• Client with long term chronic, complex mental health issues e.g. personality disorder, bi-polar, acute psychotic condition
• Client in crisis, and
• Client involved in workers compensation or motor vehicle compensation proceedings.

Clients in the above categories must be referred to more appropriate mental health services; e.g. Better Access, medical assessment, acute mental health services, etc.

• GP referral
• Mental Health Stepped Care Referral Form

Primary and Community Care Services Referral and Triage

• 07 3186 4000
• GCTX@pccs.org.au

People who have attempted suicide or experienced a suicidal crisis often experience severe distress in the days and weeks immediately afterwards, and they are at high risk of attempting again.  

Beyond Blue developed The Way Back Support Service to support them through this critical risk period.  The Way Back provides non-clinical, tailored support for up to three months following discharge from hospital after a suicide attempt or suicidal crisis.  

A Support Facilitator contacts the person within one business day of receiving their referral and tailors a program for up to three months after discharge from hospital which includes building a personalised safety plan and linking them to health and community services and clinical care if needed. 

Low to high intensity service.

Wesley Mission Queensland 

• Individual support and rehabilitation  
• Outreach in the community 

• The service is available for a period of up to three months 
• This is a mobile service  

• Individuals aged 18+ 
• Individuals who have recently attempted suicide, or are at high risk of suicide  
• Presentation to either Robina Hospital or Gold Coast University Hospital who are on the Suicide Prevention pathway 

• Referrals to The Way Back must be made via Gold Coast Mental Health Specialist Service (GCMHSS) Acute Care Team (Gold Coast) 

• 07 5569 1850 (8am to 5pm weekdays) 
• thewaybackservice@wmq.org.au

• beyondblue.org.au/the-way-back