To receive important alerts and updates from Gold Coast Primary Health Network, please submit the form below.
To receive important alerts and updates from Gold Coast Primary Health Network, please submit the form below.
Gold Coast Primary Health Network commissions a range of primary care and mental health, alcohol and other drugs and suicide prevention services to meet the diverse and growing needs of the Gold Coast region. Our commissioned services are available at no cost to patients. View the full list of funded services by clicking on the links below.
The Medicare Mental Health phone service (formerly Head to Health) offers a free, confidential, and friendly mental health assessment and referral service for consumers, their families, carers, GPs, and health professionals. Anyone who is unsure where to seek appropriate support (for themselves or someone they care for) can call Medicare Mental Health between Monday to Friday 8:30am – 5pm (excluding public holidays) for guidance and support.
Medicare Mental Health (formerly Head to Health) phone service is a welcoming and accessible central entry point for people (not in crisis) requiring support to the mental health care system, for the services and information they need.
GPs and healthcare professionals can use this service for advice on service availability and as well as for patient referrals.
Medicare Mental Health is a collaboration between the Department of Health and Aged Care, the community, and the mental health sector. It only recommends resources and services from trusted mental health service providers.
Medicare Mental Health Phone Service Referral
Referral Forms are available here: Provider Resources – PCCS Global Site
GP/Psychiatrist direct line: 07 3186 4000
Medicare Mental Health Phone Service: 1800 595 212
Medicare Mental Health is for everyone. Anyone of any age – including children, young people and older adults, families and carers – can contact Medicare Mental Health.
Even if you have never sought help before, Medicare Mental Health is here for you.
Yes – there is no cost for using the Medicare Mental Health phone service (1800 595 212).
First, a trained mental health clinician will speak to you about your concerns to identify the support you need. They will then work with you to identify your recovery goals and connect you to services to help you meet them.
The Medicare Mental Health phone service takes a holistic approach to your mental health, whether you have experienced mental ill-health or if this is the first time you have reached out for support. Your Medicare Mental Health phone service clinician is there to help you understand the type of support you need and will draw upon their knowledge of the broad range of services available to identify which one best suits your individual needs.
With your consent, they can also work with your GP to keep them informed about the support services recommended for you.
With your consent, the Medicare Mental Health phone service can share all or parts of any advice and referrals with your GP or other health care providers. If you prefer not to have them shared with your current health providers, that is also fine.
However, we encourage you to discuss any additional advice or support you receive from the Medicare Mental Health phone service with your GP or other health providers because coordinating your care and reducing duplication is in your best interest.
Adults (18+) that have presented to or been discharged from either Robina or Gold Coast University Hospital following a suicide attempt or suicidal crisis.
Personalised non-clinical psychosocial support for up to three months after hospital discharge. This service supports people to stay safe, keep connected with others, and access health and community services as part of their recovery.
Suicide Prevention
A Support Facilitator contacts the person within one business day of receiving their referral and tailors a program for up to three months after discharge from hospital which includes building a personalised safety plan and linking them to health and community services and clinical care if needed.
Adults 18 years and older that have presented to or been discharged from either Robina or Gold Coast University Hospital following a suicide attempt or suicidal crisis.
Referrals can only be made via Gold
Coast Health Acute Care Team. This
service is included here for GP and
health professional awareness.
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
The Gold Coast Community Support is a flexible 8-week program that provides non-clinical emotional, practical and coaching support.
People 16+ in the Gold Coast community at risk of suicide. Support Facilitators will work with clients to find and access services, create a plan to stay safe in moments of distress, and develop coping skills.
Community Support
This service is for people aged 16+ in the Gold Coast community experiencing situational distress, is not in contact
with mental health service system, and one or more adverse ‘life events’ including but not limited to:
Referrals can only be made via Gold Coast Community Organisations. This service is included here for GP and health professional awareness.
For a 24/7 Queensland specific acute and crisis support service, call 1300 MH Call (1300 64 2255) for advice and assessment.
Gold Coast Mental Health and Speciality Services provides public acute and specialist services for mental health, alcohol and other drugs across inpatient and community-based settings. Advice and referrals are available 24/7 through the 1300 MH Call service.
Gold Coast Mental Health and Specialist Services, with assessment by the Acute Care Team
People of all ages.
Any source, including GP or self-referrals.
Refer by calling 1300 MH Call (1300 64 22 55)
Supporting Minds (LGBTIQAP+) is a service for people aged between 12 and 65 who identify with the LGBTIQAP+ community and/or are questioning sexuality or gender.
Short-term clinical and non-clinical individual and/or group based psychological support to increase mental health and wellbeing, access a suite of interventions tailored to mental health needs, enhance relationships and connection to community, and provide a safe, supportive and welcoming environment.
Moderate Intensity Service
Up to three months of one-on-one structured psychological therapy using evidence-based therapeutic interventions, such as: Cognitive Behaviour Therapy, Dialectical Behaviour Therapy, Acceptance and Commitment Therapy, Insight-Oriented Therapy, Supportive psychotherapy, Interpersonal psychotherapy, and Narrative Therapy.
This service also provides:
Any source including GP or self-referrals. GPs can refer through Medicare Mental Health or by:
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
People 16+ experiencing suicidality and have presented to a clinician (note there may be some eligibility requirements for referral).
Clinical intake and assessment provided by clinician, followed by personalised psychosocial support for up to three months. This service supports people to stay safe, keep connected with others, and access health and community services as part of their recovery.
Suicide Prevention
A Support Facilitator contacts the person within one business day of receiving their referral and tailors a program for up to three months which includes building a personalised safety plan and linking them to health and community services and clinical care if needed. This program sits within the suite of Wesley Mission Queensland services and can link into psychological supports if required.
People residing in Gold Coast aged 16 years and older that have presented to:
Referrals can be made via referral form or letter of referral from a clinician (note there may be some eligibility requirements for referral).
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
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