Discusses the impact of patient complaints on the practitioner. This webinar explores what drives patients to lodge a complaint and provides practical advice on how to manage difficult doctor-patient relationships.

This webinar explores several strategies to effectively manage patients during these situations and ensuring your staff are protected. Relevant indicators within the RACGP Standards 5th edition have also be addressed to support you in creating a safe workplace and mitigating risk with a variety of systems, processes, policies and training.

COVID-19 infection control online training is available for health care workers in all settings. It covers the fundamentals of infection prevention and control for COVID-19.

Donning and fit checking of respirators and use of PPE. These videos below are divided into the three categories of airborne, contact and droplet precautions.

The following resource has been developed to support GPs and practice teams in providing care to patients with respiratory symptoms.

The RACGP Alcohol and Other Drugs (AOD) GP Education Program has been developed to help GPs to support patients experiencing AOD related problems.

Members can access AOD Essential Skills online training, discuss AOD cases with their peers on Thursday evenings, or apply for Treatment Skills or Advanced Skills Training. Treatment Skills and Advanced Skills Training attracts a completion payment, rewarding GPs for upskilling in treatment of AOD.  The RACGP has expanded the program to respond to the needs of GPs as a result of COVID-19.

The ACRRM Drug and Alcohol Addiction Education (DAAE) Program features a suite of incentivised training activities designed to strengthen the capacity of General Practitioners to address drug and alcohol addiction in their communities. Available at no cost to ACRRM members, the DAAE program includes an online learning course, virtual and face-to-face workshops and webinars with subject matter experts, supported by resources for General Practitioners to use within their practice.

This AGPAL webinar, assists in providing general practice teams with a clear understanding of what sustainability means in the context of general practice. Additionally, we outline reporting tools that may be required to ensure the business is surviving and discuss the role of ‘the team’ in ensuring business sustainability.

The National Vaccine Storage Guidelines ‘Strive for 5’, provides information and advice for vaccine storage management for Australian immunisation service providers.