Psychosocial support provides practical assistance and personalised support to people experiencing the impacts of significant mental health needs and who would like assistance with their recovery journey.  These services include activities such as life skills development, employment and education goals and learning how to maintain health and wellbeing. Offering both individual and group support, the programs aim to assist people in gaining life skills such as cooking, money management, managing stress and much more.

Psychosocial support services focus on building capacity and stability in the following areas:

• social skills and friendships, family connections;
• managing daily living needs;
• financial management and budgeting;
• finding and maintaining a home;
• vocational skills and goals, including volunteering;
• educational and training goals;
• maintaining physical wellbeing, including exercise;
• building broader life skills including confidence and resilience.

High intensity service

• Primary and Community Care Services (PCCS)
• Stride

• Individual support and rehabilitation
• Group based support and rehabilitation
• Individual peer support
• Group peer support

• Individuals aged 18+
• Individuals who have a severe mental illness and/or complex life stressors
• Live in the Gold Coast region
• Not currently engaged with Gold Coast Health Mental Health services

Stride only

• Individual accessed supports under PIR, D2DL or PHaMs as at 30 June 2019
• Individual is not eligible for support under the National Disability Insurance Scheme (NDIS)

PCCS

• 07 3186 4000 – Primary and Community Care Services Intake
• GCTX@pccs.org.au

Stride

• 07 5562 4300

• https://gc.pccs.org.au/well-together/
• www.Stride.com.au

The Community Pathway Connector program provides a culturally safe connection point and referral service for people who have specific cultural needs, including:

• Those who identify as Aboriginal or Torres Strait Islander and
• Those who are from culturally and linguistically diverse backgrounds, regardless of birthplace or permanent residency and visa status.

The program supports people and agencies across the community sector to respond to individuals and families who are seeking support for a variety of needs that is culturally safe, welcoming and easily accessible. The Community Pathway Connector program seeks to assist people through tailored information, one on one support to navigate the service system to best meet needs, working with interpreters and linking with cultural awareness education as needed.

Low to medium intensity service

• CURA Community Services Multicultural Communities Council Gold Coast
• Krurungal Aboriginal and Torres Strait Islander Corporation

• Assessment
• Short term intervention
• Individual support to navigate the service sector
• Cultural liaison and outreach with service providers

CURA Community Services Multicultural Communities Council Gold Coast

1 Dominions Road
Ashmore Qld 4214

Krurungal Aboriginal and Torres Strait Islander Corporation

Shop D10, Eastern Avenue, Airport Central
Coolangatta Qld 4225

CURA Community Services Multicultural Communities Council Gold Coast

• Identify as having specific cultural and/or language needs
• Any age
• No clinical diagnosis required
• No visa or residency requirements

Krurungal Aboriginal and Torres Strait Islander Corporation

• Identify as an Aboriginal and/or Torres Strait Islander person
• Any age
• No clinical diagnosis required

• Accepts referrals from any source (including family, friends, teachers, counsellors, doctors, psychologists and/or psychiatrists).
• Individuals can self-refer
• Walk-in

CURA Community Services Multicultural Communities Council Gold Coast

• 07 5527 8011
• info@curacares.com

Krurungal Aboriginal and Torres Strait Islander Corporation

• 07 5536 7911
• reception@krurungal.com.au

• www.mccgc.com.au/cura/
• www.krurungal.com.au

After Hours Drop-In Service is a confidential safe haven community safe space for people who are seeking a supportive and friendly space to be during times of distress. People do not need to have a referral or appointment to access the service. In this space there are peer workers and clinical staff available to talk to.

Low to high intensity service

Primary and Community Care Services (PCCS)

• Brief mental health assessment
• Individual support and rehabilitation

PCCS Hub

2580 Gold Coast Highway
Mermaid Beach Qld 4218

• Drop in service
• 6pm – 10pm Monday to Friday
• 11am – 10pm Saturday and Sunday
• Peer workers and clinicians are available

Individuals aged 18+

Walk in

• 07 3186 4000 – Primary and Community Care Services Intake
• GCTX@pccs.org.au

https://gc.pccs.org.au/after-hours-drop-in-service/

Expanded Horizons provides a group-based program for Lesbian, Gay, Bisexual, Trans, Intersex, Asexual, Pansexual or other diverse identities (LGBTIQAP+) young people or youth questioning sexuality or gender identity. The program offers QSPACE for young people (12-17 years) and QPLUS for youth (18-25 years). Both programs offer resources, guest speakers, peer support and information to build a positive sense of identity and connection with peers. Expanded Horizons supports young people to access information regarding:

• Topics of interest
• Mental health, including linking up with hospital and health services in Queensland
• Sexual health
• Support networks

Low to high intensity service

Wesley Mission

• Group support sessions
• Limited individual support

161 Scarborough Street
Southport Qld 4215

• Individuals aged 12-25
• Live in the Gold Coast region

• Individuals can self-refer
• Accepts referrals from any source including family, friends, teachers, counsellors, doctors, psychologists and psychiatrists

• 1800 448 448
• Contact Centre operates from 8am to 5pm weekdays
• https://www.wmq.org.au/contact-us

https://www.wmq.org.au/services/youth-and-family-support/youth-mental-health-programs/expanded-horizons

These services provide treatment and support for people who are impacted by alcohol or drugs including support for people with mental health problems associated with drugs and alcohol use. Treatment and support aims to reduce harm and help individuals to achieve their recovery goals.

The programs work within a social and emotional wellbeing framework and help to empower people to self-manage and make decisions about their own health at their own pace. These services also offer a person and family centred approach to providing care and are able to link to a range of internal and external additional supports.

Low to high intensity service

• QuIHN
• Lives Lived Well
• Kalwun

Lives Lived Well only

• Family support and therapy
• Youth dual diagnosis support
• Transitional housing support
• After Hours Program

QuIHN only

• After Hours Program

• Not time limited

QuIHN

12 99/89 West Burleigh Road
Burleigh Heads Qld 4220

Lives Lived Well

Nerang Service Hub
29 Martin Street
Nerang Qld 4211

Lives Lived Well
191 West Burleigh Road
Burleigh Heads Qld 4220

Kalwun

Miami Clinic
2020 Gold Coast Highway
Miami Qld 4220
Phone: 07 5526 1112

Bilinga Clinic
Airport Central B1, 1 Eastern Avenue
Bilinga Qld 4224
Phone: 07 5589 6500

Oxenford Clinic
Level 1, 2 Leo Graham Way
Oxenford Qld 4210
Phone: 07 5514 7100

Coomera Integrated Health and Wellbeing Hub
7 Jowett Street
Coomera Qld 4209

Lives Lived Well only

• Individuals aged 12+ (varies depending on the program required)
• After hours 18+

Kalwun only

• Identify as an Aboriginal and/or Torres Strait Islander person

Individuals can self-refer

QuIHN

• 07 5520 7900
• Quihn@quihn.org

Lives Lived Well

• 1300 727 957
• info@liveslivedwell.org.au

Kalwun

• 07 5526 1112
• socialhealth@kalwun.com.au

QuIHN

• https://www.quihn.org

Lives Lived Well

• Lives Lived Well Specialist Centre

Kalwun

• https://www.kalwun.com.au/health-services/targeted-health-programs/social-health-service

The “Turning Pain into Gain” Persistent Pain Program aims to help persistent pain sufferers become better managers of their pain through the education program, individual case management, support, goal setting and improved use of community health services.

The program is designed so that peoples can explore a range of different strategies for living well despite pain, in the hope of leading to reduced reliance on medication for pain management, reduced requirements for emergency care and living a better quality of life.

Painwise

• Assessment
• Service navigation
• Group education program
• Individual sessions with allied health professionals as required
• Peer support group

The service is available for a period of up to 12 months.

The initial and ongoing service assessments are held at our Varsity Lakes office. Education pain programs will be held in a variety of venues in Robina and Coolangatta. Programs will run in the mornings from 10am to 12 noon.

• Individual has persisting pain which has lasted for more than 3-6 months
• The patient is not suitable for surgical or urgent pain specialist interventions
• Individual is not a palliative care patient
• The patient requires improved self-management strategies and skills to optimise ongoing care
• The patient is able to participate in group education

• General practitioners
• Persistent Pain Referral Form

Joyce McSwan

Program Office Suite – Corporate House
Suite 17b and 23, 155 Varsity Parade, Varsity Lakes, QLD 4227
tpigpainprogram@painwise.com.au
Phone: 0412 327 795 Fax: 07 3539 9801

Clinician Resources

• Persistent Pain Allied Health Information Sheet (PDF)
• Persistent Pain GP Information Sheet (PDF)

Patient Resources

• Persistent Pain Patient Information Sheet (PDF) 

The Clinical Care Co-ordination Service assists Aboriginal and Torres Strait Islander people with chronic health problems who require help in coordinating their healthcare and/or require help in accessing services and medical aids not available through other funding sources, or without lengthy delays. The service assists people by providing care coordination to:

• arrange services
• attend health care appointments
• ensure medical records are complete and up to date
• ensure health reviews are undertaken by the health care team
• access to specialist medical care and allied health services
• access to medical aids (assisted breathing equipment, mobility aids and other aids) that are not available through other funding sources

• Institute of Urban Indigenous Health
• Kalwun

• Not time limited
• This is a mobile service

• Diagnosed significant chronic disease
• Current A&TSI Health Check (715)
• Current GP Management Plan and Team Care (721+723)
• Live in the Gold Coast region

• General Practitioner
• Referral Templates Here

Institute of Urban Indigenous Health

Intake for Clinical Care Coordination

• 1800 254 354
• itc@iuih.org.au

Kalwun

Access to transport services

• 07 5578 3434 /option 1
• 0439 908 281
• Tracy.smith@kalwun.com.au

• Kalwan
• Institute for Urban Indigenous Health

People who have attempted suicide or experienced a suicidal crisis often experience severe distress in the days and weeks immediately afterwards, and they are at high risk of attempting again.  

Beyond Blue developed The Way Back Support Service to support them through this critical risk period.  The Way Back provides non-clinical, tailored support for up to three months following discharge from hospital after a suicide attempt or suicidal crisis.  

A Support Facilitator contacts the person within one business day of receiving their referral and tailors a program for up to three months after discharge from hospital which includes building a personalised safety plan and linking them to health and community services and clinical care if needed. 

Low to high intensity service.

Wesley Mission Queensland 

• Individual support and rehabilitation  
• Outreach in the community 

• The service is available for a period of up to three months 
• This is a mobile service  

• Individuals aged 18+ 
• Individuals who have recently attempted suicide, or are at high risk of suicide  
• Presentation to either Robina Hospital or Gold Coast University Hospital who are on the Suicide Prevention pathway 

• Referrals to The Way Back must be made via Gold Coast Mental Health Specialist Service (GCMHSS) Acute Care Team (Gold Coast) 

• 07 5569 1850 (8am to 5pm weekdays) 
• thewaybackservice@wmq.com.au

• beyondblue.org.au/the-way-back 

Early access and help soon after sustaining an injury can make a huge difference to the quality of life for individuals so that their lives may not be impacted by ongoing pain.

The program includes group educational program with strategies to help individuals recover quickly, access to allied health professionals who specialise in recovery and pain management and a development of tailored management plans.

The program supports multidisciplinary strategies so that participants can explore a range of different approached to optimising their recovery and resolve pain promptly.

Painwise

• Assessment
• Service navigation
• Group education program
• Individual sessions with allied health professionals as required
• Peer support group
• Individual management plans

The service is available for 6 months.

The initial and ongoing service assessments are held at our Varsity Lakes office. Education pain programs will be held in a variety of venues in Robina and Varsity Lakes.  Programs will run in the mornings from 10am to 12 noon.

• 18 years and above
• Experienced pain for 6-12 weeks
• Displaying Yellow Flag indicators. This includes challenging thought patterns associated with poor progression and outcomes e.g. pain related worry or fear, poor expectations and unhelpful beliefs.
• The patient is not displaying any Red Flags.
• The patient is not suitable for surgical or urgent specialist interventions.
• The patient is not a palliative care patient.
• The patient is not on worker’s compensation.
• The patient requires improved self-management strategies and skills to optimise ongoing care.
• The patient can participate in group education.
• Able to give voluntary, informed consent for the ongoing collection of audit data.
• If the patient has had surgery in the past 12 weeks, a functional instructional plan is provided with this referral.

• General practitioners
• Early Intervention Subacute Pain Program Referral Form

Joyce McSwan

Program Office Suite – Corporate House
Suite 17b and 23, 155 Varsity Parade, Varsity Lakes, QLD 4227
tpigpainprogram@painwise.com.au
Phone: 0412 327 795 Fax: 07 3539 9801

Clinician Resources

• Early Intervention Subacute Pain Program – GP Information Sheet 

Patient Resources

• Early Intervention Subacute Pain Program – Patient Information Sheet